{"id":1386,"date":"2023-08-23T14:23:25","date_gmt":"2023-08-23T18:23:25","guid":{"rendered":"https:\/\/www.solutions-mesonet.org\/assistance\/"},"modified":"2023-11-03T16:10:47","modified_gmt":"2023-11-03T20:10:47","slug":"assistance","status":"publish","type":"page","link":"https:\/\/www.solutions-mesonet.org\/en\/assistance\/","title":{"rendered":"Support and problem reporting"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1386\" class=\"elementor elementor-1386 elementor-734\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e79e446 e-flex e-con-boxed e-con e-parent\" data-id=\"2e79e446\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-262aaa00 e-con-full e-flex e-con e-child\" data-id=\"262aaa00\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-712d193a elementor-widget elementor-widget-image\" data-id=\"712d193a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" data-src=\"https:\/\/www.solutions-mesonet.org\/wp-content\/uploads\/2023\/08\/help.svg\" class=\"attachment-full size-full wp-image-1268 lazyload\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78aca8f2 elementor-widget elementor-widget-heading\" data-id=\"78aca8f2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support and problem reporting<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-96565d8 e-con-full shadow-big e-flex e-con e-child\" data-id=\"96565d8\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5007c3 elementor-widget elementor-widget-wpforms\" data-id=\"c5007c3\" data-element_type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style id=\"wpforms-css-vars-elementor-widget-c5007c3\">\n\t\t\t\t.elementor-widget-wpforms.elementor-element-c5007c3 {\n\t\t\t\t--wpforms-button-background-color: #1C1C1C;\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-1098\"><form id=\"wpforms-form-1098\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"1098\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/1386?wpforms_form_id=1098\" data-token=\"2d37286fa2e9b5bf0d7c40c5ebad1bec\" data-token-time=\"1779180942\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-hidden\" id=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-1098-field_6-container\" class=\"wpforms-field wpforms-field-html title-small\" data-field-id=\"6\"><div id=\"wpforms-1098-field_6\" aria-errormessage=\"wpforms-1098-field_6-error\"><h2>Contact information<\/h2><\/div><\/div><div id=\"wpforms-1098-field_24-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"24\"><div class=\"wpforms-field-layout-columns wpforms-field-layout-preset-50-50\"><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-1098-field_2-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_2\">Last name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1098-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" aria-errormessage=\"wpforms-1098-field_2-error\" required><\/div><div id=\"wpforms-1098-field_4-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_4\">Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-1098-field_4\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][4]\" spellcheck=\"false\" aria-errormessage=\"wpforms-1098-field_4-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-1098-field_3-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_3\">First name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1098-field_3\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][3]\" aria-errormessage=\"wpforms-1098-field_3-error\" required><\/div><div id=\"wpforms-1098-field_5-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_5\">Organization<\/label><input type=\"text\" id=\"wpforms-1098-field_5\" class=\"wpforms-field-large\" name=\"wpforms[fields][5]\" aria-errormessage=\"wpforms-1098-field_5-error\" ><\/div><\/div><\/div><\/div><div id=\"wpforms-1098-field_7-container\" class=\"wpforms-field wpforms-field-html title-small\" data-field-id=\"7\"><div id=\"wpforms-1098-field_7\" aria-errormessage=\"wpforms-1098-field_7-error\"><h2>Information required for support<\/h2><\/div><\/div><div id=\"wpforms-1098-field_23-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"23\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_23\">Source<\/label><input type=\"text\" id=\"wpforms-1098-field_23\" class=\"wpforms-field-large\" name=\"wpforms[fields][23]\" aria-errormessage=\"wpforms-1098-field_23-error\" ><\/div><div id=\"wpforms-1098-field_25-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"25\"><div class=\"wpforms-field-layout-columns wpforms-field-layout-preset-50-50\"><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-1098-field_19-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"19\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_19\">Date<\/label><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-1098-field_19\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-large\" data-date-format=\"m\/d\/Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][19][date]\" aria-errormessage=\"wpforms-1098-field_19-error\" ><a title=\"Clear Date\" data-clear class=\"wpforms-datepicker-clear\" style=\"display:none;\"><\/a><\/div><\/div><div id=\"wpforms-1098-field_10-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"10\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_10\">Operating system<\/label><select id=\"wpforms-1098-field_10\" class=\"wpforms-field-large\" name=\"wpforms[fields][10]\"><option value=\"Windows\" >Windows<\/option><option value=\"macOS\" >macOS<\/option><option value=\"Linux\" >Linux<\/option><option value=\"Adroid\" >Adroid<\/option><option value=\"iOS\" >iOS<\/option><option value=\"Others\" >Others<\/option><\/select><div id=\"wpforms-1098-field_10-description\" class=\"wpforms-field-description\">If applicable<\/div><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-1098-field_18-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"18\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_18-time\">Hour<\/label><input type=\"text\" id=\"wpforms-1098-field_18-time\" class=\"wpforms-field-date-time-time wpforms-timepicker wpforms-field-large\" data-time-format=\"H:i\" data-step=\"15\" data-rule-time24h=\"true\" name=\"wpforms[fields][18][time]\" aria-errormessage=\"wpforms-1098-field_18-time-error\" ><\/div><div id=\"wpforms-1098-field_11-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"11\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_11\">Web browser<\/label><select id=\"wpforms-1098-field_11\" class=\"wpforms-field-large\" name=\"wpforms[fields][11]\"><option value=\"Chrome\" >Chrome<\/option><option value=\"Firefox\" >Firefox<\/option><option value=\"Edge\" >Edge<\/option><option value=\"Internet Explorer\" >Internet Explorer<\/option><option value=\"Others\" >Others<\/option><\/select><div id=\"wpforms-1098-field_11-description\" class=\"wpforms-field-description\">If applicable<\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-1098-field_12-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"12\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_12\">Expected result <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-1098-field_12\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][12]\" aria-errormessage=\"wpforms-1098-field_12-error\" aria-describedby=\"wpforms-1098-field_12-description\" required><\/textarea><div id=\"wpforms-1098-field_12-description\" class=\"wpforms-field-description\">Ex.: Obtain the degree days for the period from April 3 to April 15.<\/div><\/div><div id=\"wpforms-1098-field_14-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"14\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_14\">Obtained result <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-1098-field_14\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][14]\" aria-errormessage=\"wpforms-1098-field_14-error\" aria-describedby=\"wpforms-1098-field_14-description\" required><\/textarea><div id=\"wpforms-1098-field_14-description\" class=\"wpforms-field-description\">Ex.: I get a blank page with a 404 error.<\/div><\/div><div id=\"wpforms-1098-field_15-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"15\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_15\">Steps for reproducing the problem <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-1098-field_15\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][15]\" aria-errormessage=\"wpforms-1098-field_15-error\" aria-describedby=\"wpforms-1098-field_15-description\" required><\/textarea><div id=\"wpforms-1098-field_15-description\" class=\"wpforms-field-description\">Ex.: I go to this URL: https:\/\/www.exampledeurl.org?degrejour\/date=2023043<\/div><\/div><div id=\"wpforms-1098-field_16-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"16\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_16\">Additional Information<\/label><textarea id=\"wpforms-1098-field_16\" class=\"wpforms-field-large\" name=\"wpforms[fields][16]\" aria-errormessage=\"wpforms-1098-field_16-error\" ><\/textarea><\/div><div id=\"wpforms-1098-field_17-container\" class=\"wpforms-field wpforms-field-file-upload\" data-field-id=\"17\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_17\">Attachment<\/label><div\n\t\tclass=\"wpforms-uploader\"\n\t\tdata-field-id=\"17\"\n\t\tdata-form-id=\"1098\"\n\t\tdata-input-name=\"wpforms_1098_17\"\n\t\tdata-extensions=\"png,gif,jpg,doc,xls,ppt,pdf\"\n\t\tdata-max-size=\"5242880\"\n\t\tdata-max-file-number=\"5\"\n\t\tdata-post-max-size=\"67108864\"\n\t\tdata-max-parallel-uploads=\"4\"\n\t\tdata-parallel-uploads=\"true\"\n\t\tdata-file-chunk-size=\"2097152\">\n\t<div class=\"dz-message\">\n\t\t<svg viewBox=\"0 0 1024 1024\" focusable=\"false\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M885.2 446.3l-.2-.8-112.2-285.1c-5-16.1-19.9-27.2-36.8-27.2H281.2c-17 0-32.1 11.3-36.9 27.6L139.4 443l-.3.7-.2.8c-1.3 4.9-1.7 9.9-1 14.8-.1 1.6-.2 3.2-.2 4.8V830a60.9 60.9 0 0 0 60.8 60.8h627.2c33.5 0 60.8-27.3 60.9-60.8V464.1c0-1.3 0-2.6-.1-3.7.4-4.9 0-9.6-1.3-14.1zm-295.8-43l-.3 15.7c-.8 44.9-31.8 75.1-77.1 75.1-22.1 0-41.1-7.1-54.8-20.6S436 441.2 435.6 419l-.3-15.7H229.5L309 210h399.2l81.7 193.3H589.4zm-375 76.8h157.3c24.3 57.1 76 90.8 140.4 90.8 33.7 0 65-9.4 90.3-27.2 22.2-15.6 39.5-37.4 50.7-63.6h156.5V814H214.4V480.1z\"><\/path>\n\t\t<\/svg>\n\t\t<span class=\"modern-title\">Click or drag files to this area to upload.<\/span>\n\n\t\t\t\t\t<span class=\"modern-hint\">You can upload up to 5 files.<\/span>\n\t\t\t<\/div>\n<\/div>\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\treadonly\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-1098-field_17\"\n\t\tname=\"wpforms_1098_17\" \t\tvalue=\"\">\n<div id=\"wpforms-1098-field_17-description\" class=\"wpforms-field-description\">Screenshot, file, ect.<\/div><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-recaptcha-container wpforms-is-recaptcha wpforms-is-recaptcha-type-v2\" ><div class=\"g-recaptcha\" data-sitekey=\"6LfqfrsfAAAAAA3QchvKhFuxKcOfErg7jpKxkiQt\"><\/div><input type=\"text\" name=\"g-recaptcha-hidden\" class=\"wpforms-recaptcha-hidden\" style=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\" data-rule-recaptcha=\"1\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"1098\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/www.solutions-mesonet.org\/en\/wp-json\/wp\/v2\/pages\/1386\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-1098\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Submint your Support Request\" aria-live=\"assertive\" value=\"wpforms-submit\">Submint your Support Request<\/button><img decoding=\"async\" data-src=\"https:\/\/www.solutions-mesonet.org\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner lazyload\" 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Informations de contact Mise en pageNom *Email *Pr\u00e9nom *Organisation Informations requises pour l\u2019assistance SourceMise en pageDateSyst\u00e8me d&#039;exploitationWindowsmacOSLinuxAdroidiOSAutresSi applicableHeureNavigateur webChromeFirefoxEdgeInternet ExplorerAutresSi applicableR\u00e9sultat attendu *Ex.: Obtenir les degr\u00e9s jour pour la p\u00e9riode du 3 [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1386","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support and problem reporting - Solutions Mesonet<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support and problem reporting - Solutions Mesonet\" \/>\n<meta property=\"og:description\" content=\"Support and problem reporting Veuillez activer JavaScript dans votre navigateur pour remplir ce formulaire.Veuillez activer JavaScript dans votre navigateur pour remplir ce formulaire. 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