{"id":1386,"date":"2023-08-23T14:23:25","date_gmt":"2023-08-23T18:23:25","guid":{"rendered":"https:\/\/www.solutions-mesonet.org\/assistance\/"},"modified":"2023-11-03T16:10:47","modified_gmt":"2023-11-03T20:10:47","slug":"assistance","status":"publish","type":"page","link":"https:\/\/www.solutions-mesonet.org\/en\/assistance\/","title":{"rendered":"Support and problem reporting"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1386\" class=\"elementor elementor-1386 elementor-734\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e79e446 e-flex e-con-boxed e-con e-parent\" data-id=\"2e79e446\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-262aaa00 e-con-full e-flex e-con e-child\" data-id=\"262aaa00\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-712d193a elementor-widget elementor-widget-image\" data-id=\"712d193a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" data-src=\"https:\/\/www.solutions-mesonet.org\/wp-content\/uploads\/2023\/08\/help.svg\" class=\"attachment-full size-full wp-image-1268 lazyload\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78aca8f2 elementor-widget elementor-widget-heading\" data-id=\"78aca8f2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support and problem reporting<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-96565d8 e-con-full shadow-big e-flex e-con e-child\" data-id=\"96565d8\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5007c3 elementor-widget elementor-widget-wpforms\" data-id=\"c5007c3\" data-element_type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style id=\"wpforms-css-vars-elementor-widget-c5007c3\">\n\t\t\t\t.elementor-widget-wpforms.elementor-element-c5007c3 {\n\t\t\t\t--wpforms-button-background-color: #1C1C1C;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-1098\"><form id=\"wpforms-form-1098\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"1098\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/1386?wpforms_form_id=1098\" data-token=\"0ab1109b59f2c76057e4c992011bbf76\" data-token-time=\"1783121196\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-1098-field_6-container\" class=\"wpforms-field wpforms-field-html title-small\" data-field-id=\"6\"><div id=\"wpforms-1098-field_6\" aria-errormessage=\"wpforms-1098-field_6-error\"><h2>Contact information<\/h2><\/div><\/div><div id=\"wpforms-1098-field_24-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"24\"><div class=\"wpforms-field-layout-columns wpforms-field-layout-preset-50-50\"><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-1098-field_2-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_2\">Last name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1098-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" aria-errormessage=\"wpforms-1098-field_2-error\" required><\/div><div id=\"wpforms-1098-field_4-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_4\">Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-1098-field_4\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][4]\" spellcheck=\"false\" aria-errormessage=\"wpforms-1098-field_4-error\" required><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-1098-field_3-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_3\">First name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1098-field_3\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][3]\" aria-errormessage=\"wpforms-1098-field_3-error\" required><\/div><div id=\"wpforms-1098-field_5-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_5\">Organization<\/label><input type=\"text\" id=\"wpforms-1098-field_5\" class=\"wpforms-field-large\" name=\"wpforms[fields][5]\" aria-errormessage=\"wpforms-1098-field_5-error\" ><\/div><\/div><\/div><\/div><div id=\"wpforms-1098-field_7-container\" class=\"wpforms-field wpforms-field-html title-small\" data-field-id=\"7\"><div id=\"wpforms-1098-field_7\" aria-errormessage=\"wpforms-1098-field_7-error\"><h2>Information required for support<\/h2><\/div><\/div><div id=\"wpforms-1098-field_23-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"23\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_23\">Source<\/label><input type=\"text\" id=\"wpforms-1098-field_23\" class=\"wpforms-field-large\" name=\"wpforms[fields][23]\" aria-errormessage=\"wpforms-1098-field_23-error\" ><\/div><div id=\"wpforms-1098-field_25-container\" class=\"wpforms-field wpforms-field-layout\" data-field-id=\"25\"><div class=\"wpforms-field-layout-columns wpforms-field-layout-preset-50-50\"><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-1098-field_19-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"19\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_19\">Date<\/label><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-1098-field_19\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-large\" data-date-format=\"m\/d\/Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][19][date]\" aria-errormessage=\"wpforms-1098-field_19-error\" ><a title=\"Clear Date\" data-clear role=\"button\" tabindex=\"0\" class=\"wpforms-datepicker-clear\" aria-label=\"Clear Date\" style=\"display:none;\"><\/a><\/div><\/div><div id=\"wpforms-1098-field_10-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"10\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_10\">Operating system<\/label><select id=\"wpforms-1098-field_10\" class=\"wpforms-field-large\" name=\"wpforms[fields][10]\"><option value=\"Windows\"  class=\"choice-1 depth-1\"  >Windows<\/option><option value=\"macOS\"  class=\"choice-2 depth-1\"  >macOS<\/option><option value=\"Linux\"  class=\"choice-3 depth-1\"  >Linux<\/option><option value=\"Adroid\"  class=\"choice-4 depth-1\"  >Adroid<\/option><option value=\"iOS\"  class=\"choice-5 depth-1\"  >iOS<\/option><option value=\"Others\"  class=\"choice-6 depth-1\"  >Others<\/option><\/select><div id=\"wpforms-1098-field_10-description\" class=\"wpforms-field-description\">If applicable<\/div><\/div><\/div><div class=\"wpforms-layout-column wpforms-layout-column-50\" ><div id=\"wpforms-1098-field_18-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"18\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_18-time\">Hour<\/label><input type=\"text\" id=\"wpforms-1098-field_18-time\" class=\"wpforms-field-date-time-time wpforms-timepicker wpforms-field-large\" data-time-format=\"H:i\" data-step=\"15\" data-rule-time24h=\"true\" name=\"wpforms[fields][18][time]\" aria-errormessage=\"wpforms-1098-field_18-time-error\" ><\/div><div id=\"wpforms-1098-field_11-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"11\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_11\">Web browser<\/label><select id=\"wpforms-1098-field_11\" class=\"wpforms-field-large\" name=\"wpforms[fields][11]\"><option value=\"Chrome\"  class=\"choice-1 depth-1\"  >Chrome<\/option><option value=\"Firefox\"  class=\"choice-2 depth-1\"  >Firefox<\/option><option value=\"Edge\"  class=\"choice-3 depth-1\"  >Edge<\/option><option value=\"Internet Explorer\"  class=\"choice-4 depth-1\"  >Internet Explorer<\/option><option value=\"Others\"  class=\"choice-5 depth-1\"  >Others<\/option><\/select><div id=\"wpforms-1098-field_11-description\" class=\"wpforms-field-description\">If applicable<\/div><\/div><\/div><\/div><\/div><div id=\"wpforms-1098-field_12-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"12\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_12\">Expected result <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-1098-field_12\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][12]\" aria-errormessage=\"wpforms-1098-field_12-error\" aria-describedby=\"wpforms-1098-field_12-description\" required><\/textarea><div id=\"wpforms-1098-field_12-description\" class=\"wpforms-field-description\">Ex.: Obtain the degree days for the period from April 3 to April 15.<\/div><\/div><div id=\"wpforms-1098-field_14-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"14\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_14\">Obtained result <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-1098-field_14\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][14]\" aria-errormessage=\"wpforms-1098-field_14-error\" aria-describedby=\"wpforms-1098-field_14-description\" required><\/textarea><div id=\"wpforms-1098-field_14-description\" class=\"wpforms-field-description\">Ex.: I get a blank page with a 404 error.<\/div><\/div><div id=\"wpforms-1098-field_15-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"15\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_15\">Steps for reproducing the problem <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-1098-field_15\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][15]\" aria-errormessage=\"wpforms-1098-field_15-error\" aria-describedby=\"wpforms-1098-field_15-description\" required><\/textarea><div id=\"wpforms-1098-field_15-description\" class=\"wpforms-field-description\">Ex.: I go to this URL: https:\/\/www.exampledeurl.org?degrejour\/date=2023043<\/div><\/div><div id=\"wpforms-1098-field_16-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"16\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_16\">Additional Information<\/label><textarea id=\"wpforms-1098-field_16\" class=\"wpforms-field-large\" name=\"wpforms[fields][16]\" aria-errormessage=\"wpforms-1098-field_16-error\" ><\/textarea><\/div><div id=\"wpforms-1098-field_17-container\" class=\"wpforms-field wpforms-field-file-upload\" data-field-id=\"17\"><label class=\"wpforms-field-label\" for=\"wpforms-1098-field_17\">Attachment<\/label><div\n\t\tclass=\"wpforms-uploader \"\n\t\tdata-field-id=\"17\"\n\t\tdata-form-id=\"1098\"\n\t\tdata-input-name=\"wpforms_1098_17\"\n\t\tdata-extensions=\"png,gif,jpg,doc,xls,ppt,pdf\"\n\t\tdata-max-size=\"5242880\"\n\t\tdata-max-file-number=\"5\"\n\t\tdata-post-max-size=\"209715200\"\n\t\tdata-max-parallel-uploads=\"4\"\n\t\tdata-parallel-uploads=\"true\"\n\t\tdata-file-chunk-size=\"2097152\">\n\t<div class=\"dz-message\">\n\t\t<svg  viewBox=\"0 0 640 640\" focusable=\"false\" data-icon=\"inbox\" width=\"50px\" height=\"50px\" fill=\"currentColor\" aria-hidden=\"true\">\n\t\t\t<path d=\"M352 173.3L352 384C352 401.7 337.7 416 320 416C302.3 416 288 401.7 288 384L288 173.3L246.6 214.7C234.1 227.2 213.8 227.2 201.3 214.7C188.8 202.2 188.8 181.9 201.3 169.4L297.3 73.4C309.8 60.9 330.1 60.9 342.6 73.4L438.6 169.4C451.1 181.9 451.1 202.2 438.6 214.7C426.1 227.2 405.8 227.2 393.3 214.7L352 173.3zM320 464C364.2 464 400 428.2 400 384L480 384C515.3 384 544 412.7 544 448L544 480C544 515.3 515.3 544 480 544L160 544C124.7 544 96 515.3 96 480L96 448C96 412.7 124.7 384 160 384L240 384C240 428.2 275.8 464 320 464zM464 488C477.3 488 488 477.3 488 464C488 450.7 477.3 440 464 440C450.7 440 440 450.7 440 464C440 477.3 450.7 488 464 488z\"\/>\n\t\t<\/svg>\n\n\t\t<span class=\"modern-title\">\n\t\t\t\t\t\t\tDrag &amp; Drop Files, \t\t\t\t<span>Choose Files to Upload<\/span>\n\t\t\t\t\t<\/span>\n\n\t\t\t\t\t<span class=\"modern-hint\">You can upload up to 5 files.<\/span>\n\t\t\t<\/div>\n<\/div>\n\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\treadonly\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-1098-field_17\"\n\t\tname=\"wpforms_1098_17\" \t\tvalue=\"\">\n<div id=\"wpforms-1098-field_17-description\" class=\"wpforms-field-description\">Screenshot, file, ect.<\/div><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-recaptcha-container wpforms-is-recaptcha wpforms-is-recaptcha-type-v2\" ><div class=\"g-recaptcha\" data-sitekey=\"6LfqfrsfAAAAAA3QchvKhFuxKcOfErg7jpKxkiQt\"><\/div><input type=\"text\" name=\"g-recaptcha-hidden\" class=\"wpforms-recaptcha-hidden\" style=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\" data-rule-recaptcha=\"1\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"1098\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/www.solutions-mesonet.org\/en\/wp-json\/wp\/v2\/pages\/1386\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-1098\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Submint your Support Request\" aria-live=\"assertive\" value=\"wpforms-submit\">Submint your Support Request<\/button><img decoding=\"async\" data-src=\"https:\/\/www.solutions-mesonet.org\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner lazyload\" 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Informations de contact Mise en pageNom *Email *Pr\u00e9nom *Organisation Informations requises pour l\u2019assistance SourceMise en pageDateSyst\u00e8me d&#039;exploitationWindowsmacOSLinuxAdroidiOSAutresSi applicableHeureNavigateur webChromeFirefoxEdgeInternet ExplorerAutresSi applicableR\u00e9sultat attendu *Ex.: Obtenir les degr\u00e9s jour pour la p\u00e9riode du 3 [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1386","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support and problem reporting - Solutions Mesonet<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support and problem reporting - Solutions Mesonet\" \/>\n<meta property=\"og:description\" content=\"Support and problem reporting Veuillez activer JavaScript dans votre navigateur pour remplir ce formulaire.Veuillez activer JavaScript dans votre navigateur pour remplir ce formulaire. 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